Over the past 16 years, Orion Protective Services has grown steadily while providing security staffing solutions across Connecticut and Massachusetts.
Orion’s President and CEO, Ed Ramsdell, has focused on building a team whose experience, dedication, and presence ensure that clients feel supported and confident in the security services they rely on. In this Q&A, he shares his insights into what has driven the company’s success and what makes Orion a trusted partner:
Looking back over 16 years, what stands out most about Orion’s journey?
To me, it always comes back to the team. The professionalism and commitment of our security officers are the foundation of everything we do. Our management team brings decades of experience, and together they create the support and leadership that allow our officers to do their jobs well. When you have the right people in place, everything else grows from there.
What is your thought process and approach when leading Orion Protective Services?
What guides me most is focusing on the team—providing clear direction, staying proactive, and adapting as situations develop. Supporting the team in this way means our clients can count on us every day. It’s about making sure every officer feels prepared, confident, and empowered to respond to any situation, so the service we deliver is consistently reliable, professional, and tailored to each client’s needs. Our focus, adaptability, and dedication are what set our team apart.
What values guide Orion Protective Services?
Accountability, reliability, and doing the right thing, even when it isn’t easy. My time in the military showed me the value of adapting, staying disciplined, and seeing things through, and those lessons continue to influence how I lead and how we take care of our clients.
Your customer base has grown tremendously in 16 years. How does Orion maintain high standards across multiple locations?
We maintain consistent, high-quality service through an experienced management team, highly vetted and rigorously trained security officers, and responsive support around the clock. Every client receives security solutions tailored to their needs, and every plan is executed with professionalism and care. Our team’s focus never wavers – we want every client to feel supported and confident in our services at all times.
What advice would you give other regional businesses trying to build long-term success?
Invest in your leaders, set clear standards, and train your team well. Long-term trust comes from consistent performance and reliable response. If you take care of your people, they’ll take care of your clients – that’s the true foundation for success.
What does the future look like for Orion Protective Services?
We’ll continue improving our services, investing in our management and operations teams, and staying ahead of the curve. Sixteen years is an important milestone, but we’re not resting on our laurels. We know that trust and client loyalty need to be earned every day. We remain committed to providing exceptional service, security solutions tailored to each client, and showing every client that we’ve got their back.
Orion Protective Services, Inc.
office: (860) 836-0233